Hardwiring Excellence

Hardwiring Excellence PDF
Author: Quint Studer
Publisher: Fire Starter Pub
ISBN: 9780974998619
Size: 16.66 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 280
View: 2003

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To make health care a better place for employees to work, physicians to practice medicine, and patirents to receive care.

Advances In Hospitality And Leisure

Advances in Hospitality and Leisure PDF
Author: Joseph S. Chen
Publisher: Emerald Group Publishing
ISBN: 184950718X
Size: 13.86 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 240
View: 3842

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Delivers refreshing insights from a host of scientific investigations pertaining to hospitality, leisure, and tourism while rendering an academic forum to stimulate discussion on literature, contemporary issues and various trends essential to theory advancement as well as professional practices from a global perspective.

Service Delivery Vs Service Excellence

Service Delivery vs  Service Excellence PDF
Author: William R. Johnson, CRA, FAHRA, MBA
Publisher: LULU
ISBN: 1304497704
Size: 25.39 MB
Format: PDF, Mobi
Category : Science
Languages : en
Pages : 62
View: 2374

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In the typical healthcare setting, the operational logistics of service delivery are left-brain oriented-calculated, analytical, purposeful, and often orchestrated by policies, procedures, and processes that ensure predictable outcomes in quality and safety. Patients, however, assess the care they receive from a right-brain perspective-intuitive, emotional, and impulsive. Even though they recognize that technical and diagnostic skills are vital, the lasting impressions formed by patients and families revolve around not just the treatment itself, but in how they are treated. That becomes the standard by which they judge the overall healthcare experience. Service Delivery vs. Service Excellence explores the opposing forces at work during the patient healthcare journey and the measures that can be taken to create caring cultures that result in highly satisfied patients. You too can create outstanding patient experiences.

Enhancing Rti

Enhancing RTI PDF
Author: Douglas Fisher
Publisher: ASCD
ISBN: 1416612327
Size: 78.16 MB
Format: PDF, Docs
Category : Education
Languages : en
Pages : 158
View: 474

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Are we missing the opportunity to reach struggling learners from the very beginning? Are we hastily—and unnecessarily— referring students to intervention programs that substitute for high-quality core instruction? What if we could eliminate the need for intervention programs in the first place? Response to Intervention (RTI) programs are only as powerful and effective as the core instruction on which they're built. High-quality instruction, then, is the key ingredient that helps all students excel, and it's at the heart of Douglas Fisher and Nancy Frey's unique approach to the RTI model — Response to Instruction and Intervention, or RTI2. In Enhancing RTI, the authors argue that students learn best when classroom instruction and supplemental intervention mirror each other in both content and purpose. This book provides K-12 teachers with the knowledge and tools they need to implement a cohesive RTI2 system that helps all children learn by proactively addressing their needs. To this end, you will learn how to * Integrate and align core instruction and supplemental intervention. * Assess your own classroom instruction, in addition to your students' responses to it. * Strengthen existing school improvement efforts within an RTI2 framework. * Utilize systematic feedback to raise student achievement. Fisher and Frey maintain that the RTI2 model not only promotes active student learning, but it also, when done right, promotes a culture of hardwired excellence at all levels of instruction.

Results That Last

Results That Last PDF
Author: Quint Studer
Publisher: John Wiley & Sons
ISBN: 9781118040690
Size: 10.18 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 320
View: 6392

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Praise for Results That Last "Quint Studer is a superb communicator with a deep belief in the power of relationships. His informal tone, sense of humor, and real-world stories bring his business principles to life. Results That Last has a vital, optimistic quality that will keep readers re-reading long after other leadership books have been relegated to a dark corner of the shelf." --Nido Qubein, author of How to Get Anything You Want; President, High Point University; Chairman, Great Harvest Bread Company; and founder, National Speakers Association Foundation "Results That Last is long overdue and fills a big gap in effective business management. There are legions of books that show us the way to achieve successful results in business, but very few that teach us how to institutionalize success. In reality, achieving success is the easy part. The real challenge is to achieve results that last. Quint Studer not only proves it is possible to hardwire a culture for lasting results, but lays out a simple, logical, and effective way to do so. Anyone who wants to make success a habit needs to read this book." --Bob MacDonald, former CEO, Allianz Life of North America and author of Beat the System: 11 Secrets to Building an Entrepreneurial Culture in a Bureaucratic World "I have always been fascinated by how the various parts of an organization work together to achieve strategic objectives. In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy-to-grasp way. By standardizing certain business practices and leader behaviors, any company in any field can create an environment that allows it to achieve and sustain long-term results." --David F. Giannetto, coauthor of The Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance

Supervision Concepts And Practices Of Management

Supervision  Concepts and Practices of Management PDF
Author: Edwin C. Leonard
Publisher: Cengage Learning
ISBN: 1305464885
Size: 14.54 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 656
View: 3386

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Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 13E. A blend of traditional management concepts and emerging insights, the text draws from the authors' firsthand business experience to deliver the leadership skills hiring managers want but rarely find in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, and downsizing. Hands-on and practical, the text complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, letting you experience supervisory roles yourself. Special attention to diversity and ethics also helps you develop a better sense of life beyond the classroom and enhances the text's extensive coverage of communication, decision making, conflict resolution, and other essential supervisory skills. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Lean Management In Krankenh Usern

Lean Management in Krankenh  usern PDF
Author: Katja Pöhls
Publisher: Springer-Verlag
ISBN: 3834970743
Size: 65.59 MB
Format: PDF, Docs
Category : Business & Economics
Languages : de
Pages : 395
View: 1752

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Für viele Akutkliniken in Deutschland werden eine effiziente Leistungserbringung sowie eine verstärkte Patienten- und Mitarbeiterbindung zu strategischen Erfolgsfaktoren. Um ihre Marktposition zu stärken, greifen Krankenhäuser zunehmend auf die Prinzipien des Lean Managements zurück. Davon ausgehend untersucht Katja Pöhls, welche Erfolgsfaktoren eine nachhaltige Umsetzung von Lean Management in Krankenhäusern begünstigen. Auf Basis von Mitarbeiter- und Patientenbefragungen und mit Hilfe des PLS-Ansatzes leitet die Autorin im Ergebnis ihrer Studie konkrete Handlungsempfehlungen für die Umsetzung von Lean Management im stationären Umfeld ab.

Handbuch F Hrung

Handbuch F  hrung PDF
Author: Quint Studer
Publisher: John Wiley & Sons
ISBN: 3527836225
Size: 22.54 MB
Format: PDF, Docs
Category : Business & Economics
Languages : de
Pages : 368
View: 7180

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Prägnanter, leicht verständlicher Leitfaden über die Grundlagen guter Führung! Unabhängig davon, ob Sie neu in Ihrer Rolle als Führungskraft sind oder über jahrelange Erfahrung verfügen, bietet dieses Handbuch für vielbeschäftigte Führungskräfte eine schnelle und einfache Ressource, die mit den "How-to"-Strategien gefüllt ist, die sofort in die Tat umgesetzt werden können. Die Inhalte des Buches sind für hart arbeitende Führungskräfte gedacht, die wenig Zeit haben und nach einem Leitfaden suchen, um die Basics richtig zu machen und die kleinen Dinge zu unternehmen, die schlussendlich eine große Auswirkung auf die Gesamtleistung haben können. Jedes Kapitel des Handbuchs ist mit eigenständigen Best Practices, Tools, Tipps und Methoden gefüllt, um Mitarbeiter einzubeziehen, Unternehmenskulturen neu zu beleben, Kunden zu begeistern und Hochleistungsunternehmen aufzubauen. Das Handbuch wurde von dem Unternehmer, Visionär und Wall-Street-Journal-Bestsellerautor Quint Studer verfasst und stützt sich auf seine über 30-jährige Erfahrung in der Beratung von Organisationen aller Größen und Führungspersönlichkeiten auf allen Ebenen beim Erreichen von Spitzenleistungen. Das Buch enthält die Ansätze, die sich immer wieder als erfolgreich erwiesen haben. Studer erforscht die wichtigsten Führungsqualitäten und -verhaltensweisen, die hervorragende Führungskräfte in der Regel besitzen. Die Entwicklung und Verfeinerung dieser Fähigkeiten geben jeder Führungskraft die Fähigkeit, die Beste zu sein, die sie sein kann. Der Autor zeigt auch auf, was Führungskräfte benötigen, um die Leistung ihrer Mitarbeiter zu optimieren. Versierte Führungskräfte schaffen Umgebungen, in denen Menschen wachsen und gedeihen können und in denen sie einen starken Sinn finden. Führungskräfte, die eine positive, engagierte und produktive Arbeitsplatzkultur entwickeln, geben ihren einzelnen Mitarbeitern und Teammitgliedern die Möglichkeit, wie nie zuvor zu glänzen.

Kairos 1 2011

Kairos 1 2011 PDF
Author: Bernd Glazinski
Publisher: BoD – Books on Demand
ISBN: 3937882073
Size: 18.37 MB
Format: PDF, Mobi
Category :
Languages : de
Pages : 148
View: 4416

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Why Cope When You Can Heal

Why Cope When You Can Heal  PDF
Author: Mark Goulston
Publisher: Harper Horizon
ISBN: 078524476X
Size: 63.66 MB
Format: PDF, ePub, Mobi
Category : Self-Help
Languages : en
Pages : 128
View: 6879

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COVID-19 has traumatized the world—and no group has been more impacted than frontline healthcare workers. They’ve worked without adequate personal protective equipment (PPE), witnessed mass death, and been forced to make choices that haunt them. Many have fallen ill, while others have worried endlessly about their own health and that of their loved ones. And even after months of battling this invisible enemy, no end is in sight. Additionally, all of this is happening in the context of a divided nation, a struggling industry, and a “just get over it” culture that exacerbates the problems healthcare workers face, while minimizing their suffering. These factors have created the perfect storm for widespread stress, depression, anxiety, and hopelessness—and, increasingly, posttraumatic stress disorder (PTSD). Why Cope When You Can Heal? is an essential resource for doctors, nurses, paramedics, and other healthcare professionals—and the leaders who support them—as they navigate the traumatic stress they have experienced and continue to face. This empathetic and concise guide contains: real-world accounts and experiences from frontline workers; an overview of treatment options; and exercises, tools, and tips that you can use today. Read this book to help yourself—and those you love and support in the COVID-19 battle—begin the process of healing from the inside out and reconnect with the joys and rewards of career and life. “This is the book we as clinicians need right now . . . (it) will save lives.” --Stephen K. Klasko, MD, MBA, Pres/CEO Thomas Jefferson University/Jefferson Health “This quick and easy read will benefit many on the frontlines of the COVID-19 pandemic and is an essential addition to any organization looking to help their teams thrive and build resilience in the midst of chronic stress and leadership burnout.” --Myra Gregorian, Chief People Officer, Seattle Children’s “A must-read for every healthcare provider or leader . . . filled with hope, inspiration, and lots of practical, evidence-based techniques and treatments for managing traumatic stress.” --Jagat Narula, MD, PhD, Chief of Cardiology, Mount Sinai Morningside Hospital

Sustainability For Healthcare Management

Sustainability for Healthcare Management PDF
Author: Carrie R. Rich
Publisher: Routledge
ISBN: 0415530350
Size: 46.37 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 206
View: 5689

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Sustainability is not unique to health, but is a unique vehicle for promoting healthy values. This book challenges healthcare leaders to think through the implications of our decisions from fiscal, societal and environmental perspectives. It links health values with sustainability drivers in order to enlighten leadership about the value of sustainability as we move toward a new paradigm of health. The authors explore leadership priorities and link them to sustainability, through an imaginary health leader, Fred, the Chief Executive Offi cer (CEO) of Memorial Hospital, a community hospital based in the United States. Each chapter frames a leadership priority and accompanying sustainability driver through a storyline that involves the main character, Fred, and his colleagues. Practical applications featuring evidence-based sustainability accomplishments and the coordinating refl ections of renowned healthcare leaders are woven throughout the book. Every chapter includes leadership tools, illustrations and tables with tips and data to make an evidence-based case in support of health sustainability. Practical applications enhance each chapter by providing real examples of sustainability accomplishments and reflections from healthcare leaders bring such examples to life. The book includes a healthcare sustainability syllabus as well as suggested reading and teaching resources. By bringing together the key concepts of environmentally sustainable healthcare operations, this book is a unique resource to researchers, students and professionals working in health and healthcare management. Readers will also gain an appreciation for translating leadership priorities into sustainability tactics with beneficial operational outcomes.

The Carrot Principle

The Carrot Principle PDF
Author: Adrian Gostick
Publisher: Simon and Schuster
ISBN: 1439149178
Size: 19.39 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 235
View: 5289

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Reveals how managers can increase their effectiveness through strategic communication, team-building, and goal-setting practices as exemplified by top executives from some of the world's most successful companies.

The Growth And Development Of Nurse Leaders

The Growth and Development of Nurse Leaders PDF
Author: Angela Barron McBride, PhD, RN, FAAN
Publisher: Springer Publishing Company
ISBN: 9780826107084
Size: 18.27 MB
Format: PDF, ePub
Category : Medical
Languages : en
Pages : 280
View: 4173

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p>Angela Barron McBride has a long and renowned history in nursing leadership and education. This book, which focuses on developing nurse leaders, carries on in the tradition of her previous successes, including The Growth and Development of Mothers, recognized as one of the best books of 1973 by both The New York Times and the American Journal of Nursing. From then to now, she has exerted leadership from many positions, which the American Academy of Nursing has celebrated by awarding her the status of "Living Legend." This book draws on her extensive leadership experience as an internationally recognized nurse scholar and pragmatist to help all nurses develop their leadership abilities. The book's three sections address the major views of leadership that have occupied center stage in recent decades: leadership as personal, leadership as achieving organizational goals, and leadership as transformational. It references both literature and personal experiences that bring timely issues to focus, from career stages and mentoring needs, to developmental tasks by career trajectory, and more. Angela Barron McBride brings a practicality and insightfulness to the subject that will empower you when considering your leadership development, no matter your specialty or career stage.

The Growth And Development Of Nurse Leaders Second Edition

The Growth and Development of Nurse Leaders  Second Edition PDF
Author: Angela Barron McBride, PhD, RN, FAAN
Publisher: Springer Publishing Company
ISBN: 0826123929
Size: 72.62 MB
Format: PDF, ePub, Docs
Category : Medical
Languages : en
Pages : 292
View: 5909

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Benefit from the inspiring mentorship of an AAN-awarded Living Legend! "I have always recommended that nurses should read anything and everything ever written by Dr. Angela McBride. However, for this new book, I would go much further and tell the nurses that this book is a must for every nurse. I believe that any reader of this book will learn how to uncover and value their own experiences, affirm their capacity for leadership, and will look at leadership through a dynamic new lens. This is an inspiring book that will shake up current thinking about nursing leadership and will become a catalyst for developing more transformational leaders. This book transcends time, generations, and disciplines.” --Afaf I. Meleis, PhD, FAAN Dean Emerita, University of Pennsylvania School of Nursing (Praise for the First Edition) The Growth and Development of Nurse Leaders received the 2011 PROSE Award for the category “Nursing and Allied Health” from the Robert Wood Johnson Foundation Nurse Faculty Scholars. Written by an acclaimed nurse leader, scholar, and author, this prizewinning book delivers an inspiring first-person narrative to help nurses at all career levels to embrace and hone their leadership potential. The second edition expands on the original with updated material and five completely new chapters that focus on the dynamics of today’s health care environment. It addresses the complexity of our evolving health care system, and aligns with new initiatives being championed by key nursing organizations. Brimming with insight and personal anecdotes--while grounded in scholarly literature--this comprehensive and practical book addresses the major contemporary arenas of leadership: Leadership as personal, leadership as achieving organizational goals, and leadership as transformational. It discusses the personal qualities required of a good leader, the value of attaining self-knowledge, sustaining career optimism in the face of failure, orchestrating a career, achieving organizational goals, effective communication, the importance of strategic vision, and more. New to the Second Edition: Updated to encompass nearly a decade of changes in health care since the first edition was published Sensitive to the Interface between Nursing Service and Nursing Education New: The Shadow Side: Neediness and Failure New: Building a Mentoring Network New: Understanding Diversity and Inclusion New: Aiming for Impact New: Letting Go Key Features: Helps nurses at all career levels to embrace and develop leadership potential Draws on the leadership expertise of an internationally recognized nurse scholar, pragmatist, and AAN-awarded Living Legend Addresses the major arenas of contemporary nursing leadership: personal, achieving organizational goals, and transformational Brims with insight and personal anecdotes